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TERMS OF DELIVERY AND PAYMENT

Delivery

After a received order within the working day, our employee will contact you to confirm the order.
The delivery is performed by a courier company SPEEDY on the territory of the Republic of Bulgaria. The delivery may be executed in two ways following your choice:
1. Upon request from an office at a convenient for you time – the delivery is FREE for the whole country. You will receive a SMS with a waybilling number.
2. To the address you specify – the delivery is FREE for the whole country. For this purpose it is necessary to provide an exact delivery address. You will receive an SMS with a waybilling number.
The delivery will be made within 1 working day to all settlements with SPEEDY offices, to all others – according to the schedule for the courier’s visit to the settlements +1 day for preparing the shipment.
Guenpharma Ltd. reserves its right to extend delivery timetables when an ordering problem has occurred. In that case the Client will be notified in advance.

Payment methods

Payment of ordered products (including courier service) is made in the following ways:
1. By cash upon delivery – the payment is made upon receipt of the product to the courier delivering the order;
2. Bank transfer- if you choose that payment option, you can pay for your chosen products directly to a bank account of Gruenpharma Ltd:
Bank: Postbank Eurobank Bulgaria EFG
IBAN: BG52 BPBI 7940 1087 7523 01
BIC: BPBIBGSF
PM account holder: Gruenpharma Ltd.
Once a payment has been made, you will receive the order by email. Please keep in mind that it may take several days. To facilitate the process you can provide us with confirmation of payment at specified emails for correspondence.
3. By credit/debit card – online payment is made under safe conditions with a personal credit/debit card or business card. Credit and debit cards that can be used are VISA, MASTERCARD, MAESTRO and BORIKA;
4. Via PayPal – in accordance with the order and payment arrangements provided for by PayPal.
All prices listed in the web site Gruenpharma are in Bulgarian Leva (BGN), VAT included.

Return of products

You have the right to return the purchased product within 14 days of delivery. Unopened products and those with uninterrupted packaging integrity are subjects of return. The amount of returned products with undamaged packaging and appearance is fully restored. More information you can find in General terms.
In case of a breach of package, Gruenpharma Ltd. reserves the right to refuse acceptance of the returned products and respectively to refuse to recover the amount paid by the Client.
All return costs of the purchased goods, including the return shipping charge, are for the account of the customer.
For further questions about returning products, please contact us!